Contact us
Contact CooMax
Tell us which product or order your question concerns and what you need help with.
Tell us which part you need help with
Choose the task below and include the model name. For an existing order, add your order number so we can find the right context.
Help me choose
Tell us your phone or audio device, the connection you plan to use and the kit you are considering. If you already own an earpiece, include its exact model.
Compare kit choicesHelp me set it up
Include the kit name, the guide step you reached and what happens at that step. For Bluetooth, include your phone model; for a SIM setup, include your country and operator.
Find my model instructionsHelp with my order
Include your order number and whether your question concerns delivery, an item received or a return.
Track my orderAsk CooMax about a product, an existing order or a setup step. Include the product name or order number so we can understand your question.
AI chat assistance
Use the AI chat for product recommendations, setup questions and shipping information. Read how to use it, then open the chat button in the bottom-right corner.
Help us understand your question
- Choosing a product: include its name and the device you plan to use.
- An existing order: include the order number and your question.
- Setup: include your model, the guide step and the symptom or message.
Useful pages before you contact us
Model instructions and Help cover setup and support routes.
Check delivery rates, Track Order and My Account for order information.
Read Returns and Warranty or start a return request for a return or product issue.
Prefer email?
Send the same product or order details to [email protected].