Returns Policy & Warranty

You have 14 calendar days from delivery to notify us that you wish to withdraw from all or part of your purchase. You then have a further 14 calendar days to return the goods. A clear email or other unequivocal statement is sufficient; using a particular portal or form is optional.

Include the accessories and protect the item for return transport; use the original packaging if you still have it. Missing original packaging does not automatically cancel your withdrawal right. You may only be responsible for diminished value caused by handling beyond what is necessary to check the nature, characteristics and functioning of the item. The hygiene exception applies only to sealed goods unsuitable for return for health or hygiene reasons that were unsealed after delivery; clothing or in-ear products are not automatically excluded by category. Statutory conformity rights remain available.

We normally process returns within 2–4 business days after receipt. For withdrawal, we issue the refund without undue delay and within 14 calendar days of your notification. We may withhold it until we receive the goods or evidence of return, whichever is earlier, unless we offered to collect them. Bank processing times do not extend that legal deadline.

Please report transport damage as soon as possible, preferably within 48 hours, so that we can investigate promptly. This requested reporting period does not remove your statutory rights or the legal warranty if you report later.

Unfortunately, we do not currently offer exchanges. Please return your item and place a new order.

We refund the original payment method unless you expressly agree to another method at no cost to you. For cash-on-delivery purchases we agree an appropriate money refund with you; a voucher is optional and requires your agreement.

We cover return costs where the item is defective or the return results from our error or a carrier problem attributable to us. For withdrawal, no fixed handling penalty is deducted: you bear only direct return costs if disclosed before purchase. For a full withdrawal we also refund the least expensive ordinary delivery option offered; any extra cost of an expressly chosen premium service is excluded. Configuration services are not automatically non-refundable: any proportional charge for work already performed requires the legally applicable prior request and conditions.