Shipping and Payment
Delivery rates
Compare Standard and Express delivery for your destination.
Delivery charges, including applicable shipping tax. The EUR amounts below are the customer-facing charges for the listed services. Approximate GBP and USD figures help you plan; checkout shows the actual charge for your address and selected currency.
Some destinations are excluded. Delivery is available when a shipping option appears for your address at checkout.
United Kingdom
| Service | Charge in EUR | Approx. GBP | Delivery estimate |
|---|---|---|---|
| Standard | €4.99 | £4.99 | 2–5 working days |
| Express | €19.99 | £18.99 | 24–48 working hours |
Prices in GBP are indicative. Currency conversion can change; the basket and checkout confirm your current charge.
United States
| Service | Charge in EUR | Approx. USD | Delivery estimate |
|---|---|---|---|
| Standard | €7.99 | $9.99 | 7–14 working days |
| Express | €34.99 | $43.99 | 2–7 working days |
Prices in USD are indicative. Currency conversion can change; the basket and checkout confirm your current charge.
Import duties and local import charges, where applicable, are separate from the order amount.
Europe & other served destinations
| Destination | Standard | Express | Delivery estimate |
|---|---|---|---|
| Other served European destinations* | €4.99 | €19.99 | Standard 2–5 working days Express 24–48 working hours |
| Other served international destinations | €7.99 | €34.99 | Standard 7–14 working days Express 2–7 working days |
*Mainland Spain, Portugal, the Balearic Islands, the Canary Islands, Ceuta and Melilla have the specific services listed below. United Kingdom delivery is shown in its own section above.
European destination information
The listed European group includes Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia and Sweden. Selected non-EU European destinations include Andorra, Switzerland, Gibraltar, Norway, Iceland, Liechtenstein, Monaco, San Marino, Vatican City and Türkiye. Check availability for your exact address at checkout.
For other international destinations, import duties and local import charges may apply separately. If checkout shows no shipping option, contact us before ordering.
Spain & Portugal
| Destination | Service | Charge in EUR | Delivery estimate |
|---|---|---|---|
| Mainland Spain | Express 24H | €1.99 | Next working day |
| Portugal | Express 24H | €1.99 | Next working day |
| Balearic Islands | Express 48–72H | €4.99 | 48–72 working hours |
| Canary Islands, Ceuta and Melilla | Standard | €4.99 | 4–6 working days |
The prices include applicable shipping tax. Import duties and local import charges, where applicable, are separate from the order amount. Checkout shows the available service and actual charge for your address and selected currency.
Dispatch, tracking & payments
Dispatch cut-off
Orders placed after 10:00 am EST are dispatched on the next business day.
Handling time is separate from delivery time. Estimates use working days or working hours, rather than calendar days. Choose an available Express service if its estimate suits your needs.
For a time-sensitive order, ask us before ordering. Delivery windows are estimates.
Track your order
- Keep your confirmation email and order number.
- Use Track Order with your order number and the billing email used at checkout, or check My Account.
- For a delivery question, message CooMax on WhatsApp with your order number and the issue. You can also open the support chatbot or email [email protected].
For returns or a product fault, read our Returns and Warranty policy and start a return request before sending an item back.
Discreet packaging
We use discreet packaging and shipping labels. Contact us before ordering if you have a specific packaging or delivery question.
Payment methods
Choose from the payment methods available for your order at checkout. Pay by debit or credit card, or PayPal. Google Pay appears when available for your browser, device and order.
Debit and credit cards
Follow the card-payment steps at checkout, or select an available digital wallet.
PayPal
Select PayPal at checkout and follow its payment steps. The PayPal options offered for your order are shown during payment.
Review your items, shipping, currency and applicable taxes before confirming payment.