PINGOC NOW S.L. informs you about its Privacy Policy regarding the treatment and protection of the personal data of users that may be collected while browsing through the website www.coomax.co.

In this regard, PINGOC NOW S.L. guarantees compliance with current data protection regulations on data protection (in compliance with art. 11 LOPDGDD) and adapted to the requirements established by the General Data Protection Regulation (Regulation 2016/679 of the European Parliament and of the Council, of 27 April 2016) and by the Organic Law on the Protection of Personal Data and Guarantee of Digital Rights (Organic Law 3/2018, of 5 December).

We process the data needed to answer enquiries, handle purchases, payments, deliveries and support, comply with legal obligations and protect this website. Consent is requested separately for processing that requires it. Browsing this website or entering an email address at checkout does not by itself authorise advertising.

Technical data needed to operate and secure this website is processed for those purposes. Optional analytics and advertising services are enabled according to your consent choices, which you can change through the cookie settings.

The portal includes links to third-party websites, whose privacy policies are unrelated to our company. Thus, when accessing these websites you can decide whether to accept their privacy policies (as well as cookies). PINGOC NOW SL in its commitment to the protection of personal data of its customers, suppliers, staff and other interested parties, as well as maximum guarantor of the privacy of such data, has completed a review process of all its processes and services and especially those involving the processing of personal data, adapting them to the new requirements of EU regulations (and specifically, to the new General Data Protection Regulation – GDPR or GDPR) and national (LOPDGDD), implementing appropriate security measures in accordance with the results obtained from the analysis carried out and updating its privacy policies and consequently the corresponding Legal Notice and cookies policy.

The user and/or client guarantees that the data provided are true, exact, complete and up to date, and is responsible for any direct or indirect damage or harm that may be caused as a result of non-compliance with this obligation.

In relation to technical security and system diagnostics, in an anonymised or pseudonymised form, PINGOC NOW SL may record the IP address (Internet access identification number of the device, which allows devices, systems and servers to recognise and communicate with each other). It is expressly informed that this information may also be used for web performance analytical purposes.

In the same line, and in accordance with the provisions of the applicable regulations on the protection of personal data, the user and/or client of PINGOC NOW SL is informed of the following aspects:

Data controller

The party responsible for the processing of the data provided by the user is PINGOC NOW SL, with C.I.F. number B72491368 and registered office at Calle de Francisco Zea 12, Local, 28028 Madrid, Spain.

Purposes of the processing of personal data

We use identification and contact details, billing and delivery addresses, order, payment and invoice information and support communications to answer requests and fulfil purchases. Technical data, including the IP address, is used to operate and protect this website. Where an identity or tax number (DNI/NIF) is necessary for invoicing, shipping or customs, it is requested from the buyer; it is not automatically extracted from the buyer’s device. Consent records and optional analytics or advertising data are processed according to the applicable permissions.

The legal basis depends on the purpose: steps requested before a contract and performance of the contract; compliance with legal obligations; proportionate legitimate interests in security and fraud prevention; and consent where required for optional analytics or advertising.

The legal basis of each processing activity carried out by our entity can also be consulted in the Register of Processing Activities drawn up in compliance with the RGPD and the LOPDGDD.

Information about the processing for sending communications

The data provided in the informative and/or promotional communications are processed by PINGOC NOW SL for purposes that are specified in the sending of electronic communications of an informative nature on services, activities, publications, celebrations, congratulations and social and professional events of PINGOC NOW SL that may be of interest to the user and/or client. It is also informed that the monitoring and optimisation of the marketing campaigns that may be carried out will be developed by means of technologies for this purpose.

Consent for the sending of such communications may be revoked at any time in each of the communications received through the mechanism that is enabled for this purpose. After a completed purchase, we may send one reminder to review the products bought, with an optional 10% coupon for similar products sold by us. Where applicable, this customer communication relies on legitimate interests linked to the existing customer relationship and the legal exception for communications concerning similar products or services sold by us. The checkout offers a voluntary, free opportunity to object, and each reminder includes a simple unsubscribe link. We do not send it when that opportunity was not recorded or an objection exists. Entering an email in an abandoned checkout alone does not authorize promotional messages.

In any case, the rights of access, rectification, opposition or suppression (cancellation), limitation of processing and portability may be exercised by post to the following address: Calle de Francisco Zea 12, Local, 28028 Madrid, Spain or by e-mail to [email protected] . Similarly, they have the right not to be subject to decisions based solely on the automated processing of their personal data.

Personal data of third parties

In the case of personal data provided by a person other than the user or owner of the data who acts as a representative of the latter, said representative guarantees that he/she has informed the owner of the data provided of this Privacy Policy and that he/she has obtained his/her express consent to provide his/her data to PINGOC NOW SL for the aforementioned purposes.

Retention period for personal data

Personal data is kept only for as long as its purpose, legal obligations or claims require. Commercial and accounting documentation is retained for six years from the last entry under Article 30 of the Spanish Commercial Code, subject to applicable special periods. Where required, data is blocked during the relevant liability periods. Withdrawing consent stops processing based on that consent but does not require deletion of records we must retain on another legal basis.

In the event that the user revokes their consent or exercises the aforementioned rights, their personal data will be kept blocked at the disposal of the Administration of Justice for the legally established periods in order to attend to any possible responsibilities that may correspond, in addition to the periods established in the regulations on archives and documentation.

Legitimacy for the processing of personal data

PINGOC NOW SL is legitimised to carry out the processing of personal data on the basis that:

  • We process order, payment and invoice data to fulfil contracts and comply with legal obligations. Security and fraud prevention may be based on proportionate legitimate interests. We do not request sensitive personal data to place an order.
  • The User and/or Customer provides his/her personal data within the framework and in the context of a contractual or pre-contractual relationship for the purpose of fulfilling his/her request for the management of services related to obtaining information, advice, contact and the purchase of electronic products.
  • The User and/or Client has given their express and informed consent for the sending of commercial communications related to products and/or services of PINGOC NOW SL that may be of interest to the user and/or client, or for the installation of tracking systems that report on browsing habits according to the Cookies Policy also described in this website.

In any case, the legal basis for the processing of personal data of users and/or customers by PINGOC NOW SL is based on art. 6 of Regulation (EU) 2016/679 of 27 April (RGPD).

Communication of data and categories of recipients

Data may be disclosed, as needed for the service used, to hosting and security providers (Cloudways and Cloudflare), enabled payment providers such as PayPal, invoicing and tax services such as Quaderno, transactional email services such as Brevo, and shipping platforms and carriers involved in delivery, including ShippyPro when connected. Optional analytics or advertising providers, including Google when active, process data according to the consent required for those services. Authorities may receive data where the law requires it. For international transfers, information about destinations and applicable safeguards can be requested at the privacy email shown on this page.

Policy update

Last updated: 8 October 2026. This policy may change when the law or our services change. We will publish the update date and provide appropriate information about material changes. A new consent will be requested before processing where it is required.