Help with your CooMax product
Find the right setup guide, check a connection or get help with an order.
Start with what you need to do
Choose a kit
Compare Nano and Vip Pro connections, receiver options and the parts selected in your order.
Set up your model
Match the model name on your order or product page, then follow its instructions in sequence.
Fix an audio or camera issue
Start with power, the audio source and the connection. Use the checklist for the device you actually have.
Check an order or delivery
The basket and checkout show the current charge. Find delivery estimates in Shipping and Payment; use your order details for tracking.
Request a return or report a fault
Read the returns and warranty information. Tell us the product and the issue before sending an item back.
Find a replacement part
Use the model and selected receiver to identify the correct battery, lead or other accessory.
Before you contact us
What should I include in a setup question?
Tell us the exact model, selected receiver, the step you reached and what happened. For connections, include the phone or device and any adapter. Keep passwords and access codes private.
Where can I find my order details?
Use My Account, or open Track Order with your order number and billing email. Read Shipping and Payment for delivery estimates and available services.
What can chat assistance help with?
Automated chat can help with product questions, setup problems and shipping questions when available. Its answer may not resolve your case. Check model-specific instructions and contact CooMax if you need further help.
Can I ask in my own language?
You can ask the chat in your preferred language. If the answer is unclear, rephrase your question or contact CooMax by email or WhatsApp.
When will I receive a reply?
Automated availability and response time can vary. For a question that remains unresolved, use the contact routes below. Include your model for setup questions or your order number for an existing order.
Ask CooMax about your model or order
Describe the model or order, the check you tried and the point where you need help. You can use email, WhatsApp or the contact page.
Chat assistance opens the guidance page for automated chat. You can also use the contact page or read the FAQ.
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